moja7 Privacy Policy

1. Who We Are

moja7 is an online gaming platform operated for players in Bangladesh. The moja7 platform offers sports betting, live casino games, fishing games, keno, and other gaming products, all denominated in Bangladeshi Taka (BDT) and accessible via mobile browser or the moja7 app.

For the purposes of this Privacy Policy, moja7 is the data controller responsible for the personal information you provide when registering and using the platform. This means we determine how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how moja7 handles your personal data, you can contact us at [email protected] at any time.

2. Data We Collect

moja7 collects personal data in two broad categories: information you provide directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number and email address
• bKash, Nagad, or Rocket account number (for payment processing)
• Government-issued ID details (required for identity verification before first withdrawal)
• Any information you provide when contacting moja7 support

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited on the moja7 platform and time spent on each
• Games played, bets placed, and transaction history
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 7)

3. How We Collect Data

moja7 collects your personal data through the following channels:

• Registration: When you create a moja7 account, you provide your name, date of birth, phone number, and email address directly.
• Deposits and Withdrawals: When you make a payment via bKash, Nagad, or Rocket, your mobile wallet account number is recorded as part of the transaction.
• Identity Verification: When you submit documents to verify your identity before your first withdrawal, moja7 collects and stores copies of those documents securely.
• Platform Usage: As you browse and play on moja7, our systems automatically log technical and usage data to ensure the platform functions correctly and to detect fraud.
• Support Interactions: When you contact moja7 support via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.
• Cookies: moja7 uses cookies and similar technologies to remember your preferences and improve your experience. See Section 7 for full details.

4. Why We Use Your Data

moja7 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent.

• Account Management: To create, maintain, and secure your moja7 account, and to verify your identity and age.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance with your moja7 account.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the moja7 platform.
• Legal Compliance: To meet our obligations under applicable licensing requirements, including age verification and anti-money laundering checks.
• Platform Improvement: To analyse how players use moja7 and to improve the performance, design, and game selection of the platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may need responsible gaming support or intervention.
• Marketing Communications : To send you relevant promotions and offers from moja7, where you have opted in to receive marketing communications. You can opt out at any time by contacting support.

5. Legal Basis for Processing

moja7 processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfil the contract between you and moja7 — for example, to operate your account and process your payments.
• Legal Obligation: moja7 is required by law to collect and retain certain data, including identity verification records and transaction histories, for compliance and anti-money laundering purposes.
• Legitimate Interests: moja7 has a legitimate interest in processing certain data to prevent fraud, improve platform security, and ensure the integrity of our games.
• Consent: Where moja7 relies on your consent to process data — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

moja7 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection obligations.
• Identity Verification Services: moja7 may use third-party identity verification providers to confirm your age and identity. These providers process only the data required for verification and are contractually prohibited from using it for any other purpose.
• Game Providers: Some games on the moja7 platform are provided by third-party game studios. These providers may receive anonymised gameplay data for technical and licensing purposes, but they do not receive your personal identity or payment information.
• Legal and Regulatory Authorities: moja7 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by law or in response to a valid legal request.
• Business Transfers: In the event that moja7 is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.

7. Cookies and Tracking

moja7 uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site so we can keep improving it.

The types of cookies moja7 uses are:

• Essential Cookies: These are required for the moja7 platform to function. They keep you logged in, remember your session, and ensure transactions are processed correctly. You cannot opt out of essential cookies.
• Functional Cookies: These remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit.
• Analytics Cookies: These help moja7 understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Security Cookies: These help moja7 detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the moja7 platform. For essential cookies, no opt-out is available as they are strictly necessary for the service to operate.

8. Data Retention

moja7 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations.

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Identity Verification Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support Correspondence: Retained for 2 years from the date of the last interaction, unless the correspondence relates to an ongoing dispute.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

When your data is no longer required, moja7 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

9. Your Rights

As a moja7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

• Right of Access: You can request a copy of the personal data moja7 holds about you at any time. We will respond within 30 days.
• Right to Rectification: If any of your personal data held by moja7 is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You can request that moja7 delete your personal data. Note that we may be unable to delete certain data where we are required to retain it by law.
• Right to Restrict Processing: You can ask moja7 to stop using your personal data in certain ways while a dispute or query is being resolved.
• Right to Data Portability: You can request that moja7 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to moja7 processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where moja7 relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.

10. Data Security

moja7 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.

• All data transmitted between your device and the moja7 platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Access to personal data within moja7 is restricted on a need-to-know basis and protected by role-based access controls.
• moja7 conducts regular security reviews and vulnerability assessments of our platform and infrastructure.
• All staff with access to personal data receive data protection training and are bound by confidentiality obligations.

While moja7 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

11. Children's Privacy

The moja7 platform is strictly for adults aged 18 and over. moja7 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the moja7 platform in any way.

If moja7 discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on moja7, please contact us at [email protected] immediately.

12. Changes to This Policy

moja7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how we use your personal data, moja7 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the moja7 platform after any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how moja7 handles your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way moja7 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the moja7 platform after login.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For questions about our Terms and Conditions, visit the Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.