Gaming on moja7 should always be fun — a form of entertainment, not a way to make money or escape problems. We provide every player in Bangladesh with the tools and information needed to keep gaming enjoyable and under control.
Support available for every player, every day
Responsible gaming tools available to all players
Strict age verification on every moja7 account
Self-exclusion processed within 24 hours
Responsible gaming is not just a policy at moja7 — it is built into how the platform works. Here is what we do to protect every player in Bangladesh.
Every moja7 account requires age verification before the first withdrawal. We use identity document checks to ensure no one under 18 can access real-money gaming on the platform.
Set a daily, weekly, or monthly deposit limit on your moja7 account at any time. Once set, limits take effect immediately and can only be reduced — not increased — without a cooling-off period.
moja7 can send you a notification after a set period of continuous play — 30 minutes, 1 hour, or 2 hours. It is a simple nudge to step back, take a breath, and check in with yourself.
Need a short break? A cooling-off period temporarily suspends your moja7 account for a period you choose — from 24 hours up to 6 weeks. During this time, you cannot log in or place bets.
If you feel gaming is becoming a problem, you can permanently close your moja7 account and block re-registration for a minimum of 6 months. This is processed within 24 hours of your request.
The moja7 support team is available around the clock via live chat and email. If you are worried about your gaming habits or need help accessing any responsible gaming tool, we are always here.
Every moja7 player has access to these four tools. You can activate any of them by contacting our support team — no questions asked, no waiting period.
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, moja7 will not allow any further deposits until the period resets. You can lower your limit at any time — it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the change is applied, giving you time to reconsider.
It is easy to lose track of time when you are in the middle of a game. moja7 session reminders send you a notification after a set amount of continuous play time. You choose the interval — 30 minutes, 1 hour, or 2 hours. The reminder is a prompt to pause, not a forced stop. But sometimes that pause is all you need to make a better decision.
A cooling-off period temporarily deactivates your moja7 account for a period you choose — 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed during your cooling-off period. To activate a cooling-off period, contact the moja7 support team via live chat or email.
Self-exclusion is the strongest tool available. When you self-exclude, your moja7 account is permanently closed and you are blocked from re-registering for a minimum of 6 months. During the exclusion period, moja7 will also suppress any marketing communications sent to your contact details. Self-exclusion requests are processed within 24 hours. Contact [email protected] to request self-exclusion at any time.
Activating any responsible gaming tool on moja7 takes just a few minutes. Our support team is available 24 hours a day, 7 days a week, and will process your request without delay or judgment.
No waiting, no questions. moja7 will never ask you to justify your decision to use a responsible gaming tool. Your request will be processed promptly and confidentially.
Visit moja7.app and log in using your registered mobile number and password. If you cannot log in, contact support directly via email at [email protected].
Click the live chat icon on the moja7 platform or send an email to [email protected]. Tell the support agent which responsible gaming tool you want to activate.
The support agent will confirm your identity and the details of your request — for example, the deposit limit amount or the cooling-off period duration you want to set.
Deposit limits and session reminders take effect immediately. Cooling-off periods and self-exclusion are processed within 24 hours. You will receive a confirmation via email or SMS.
Responsible gaming starts with honest self-reflection. Ask yourself these questions. If you answer "yes" to two or more, it may be time to use one of moja7's responsible gaming tools or speak to someone you trust.
Do you spend more money on gaming than you originally planned, or more than you can comfortably afford to lose?
Do you find yourself chasing losses — depositing more money to try to win back what you have already lost?
Has gaming started to affect your relationships, your work, your studies, or your daily responsibilities?
Do you feel anxious, irritable, or restless when you are not able to play, or when you try to cut down?
Have you borrowed money, sold belongings, or hidden your gaming activity from family or friends?
Do you think about gaming frequently throughout the day, even when you are doing other things?
Responsible gaming means treating online gaming as a form of entertainment — the same way you might enjoy watching a cricket match or going to the cinema. You set a budget for it, you enjoy it within that budget, and you stop when the budget runs out. The key word is control.
At moja7, we want every player in Bangladesh to have a genuinely good time on the platform. That means being honest about what gaming is — and what it is not. Gaming on moja7 is not a reliable way to earn income. The house always has a mathematical edge, and over time, most players will lose more than they win. That is the nature of gambling, and any platform that tells you otherwise is not being straight with you.
Responsible gaming also means recognising when gaming stops being fun. For most people, that never happens — they play occasionally, within their means, and enjoy it. But for some players, gaming can become a problem. It can start to feel compulsive, like something you have to do rather than something you choose to do. When that happens, it is important to act quickly.
moja7 takes this seriously. We monitor player behaviour for signs of problem gambling — things like sudden large increases in deposit amounts, extended unbroken play sessions, or patterns of chasing losses. If our team identifies a player who may be at risk, we will reach out proactively to offer support and information about our responsible gaming tools.
We also enforce strict age verification on every moja7 account. No one under the age of 18 is permitted to register or play on the platform. If you are a parent or guardian and you are concerned that a minor in your household may be accessing moja7, please contact us immediately at [email protected] and we will take action right away.
The bottom line is simple: moja7 wants you to enjoy the platform for a long time. That only happens if you play responsibly. Use the tools available to you, be honest with yourself, and never gamble with money you cannot afford to lose. If you ever feel like things are getting out of hand, reach out — our support team is here 24 hours a day, 7 days a week, and they will help you without judgment.
Remember: Responsible gaming is not about playing less — it is about playing smart. Set your limits before you start, stick to them, and keep gaming fun.